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Restaurant Maison Mathis

Slachthuiskaai 7c 3500 HASSELT
Aoife Mooney
AoifeMooney
Avis du  01/05/2025 11:45
Aoife recommande ce restaurant pour:

The waiter managing the terrace was particularly rude. When we asked a...

The waiter managing the terrace was particularly rude. When we asked about sitting outside, we were told there would be a 45-minute wait. Despite mentioning we had booked over a week ago, he replied, “We don’t take bookings for outside,” followed by a sarcastic, “Would you want a table outside tomorrow if it was raining?” I responded no, but expected a more courteous reply. Instead, he walked away. In a refined restaurant, a polite response such as, “We’ll do our best to accommodate you later” would have been more appropriate. There is also little to no communication between staff which is frustrating when asking for something the response was often "ask my colleague"

Aoife Mooney
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0 Avis
Avis du  01/05/2025 11:45
Aoife recommande ce restaurant pour:

The waiter managing the terrace was particularly rude. When we asked a...

The waiter managing the terrace was particularly rude. When we asked about sitting outside, we were told there would be a 45-minute wait. Despite mentioning we had booked over a week ago, he replied, “We don’t take bookings for outside,” followed by a sarcastic, “Would you want a table outside tomorrow if it was raining?” I responded no, but expected a more courteous reply. Instead, he walked away. In a refined restaurant, a polite response such as, “We’ll do our best to accommodate you later” would have been more appropriate. There is also little to no communication between staff which is frustrating when asking for something the response was often "ask my colleague"